Acumen | Massachusetts

When you enroll with Acumen, you will receive a dedicated support known as an “Acumen Agent”. Your Massachusetts’ based Acumen Agent will be your direct point of contact throughout your time in the program.

Need assistance from your Acumen Agent? Contact them with the information below

PDP Program: (617)-275-2108 and MA-PDP@acumen2.net
AWP Program: (617)-275-2109 and MA-AWP@acumen2.net
PDP Accent Program: (617)-275-2684 and MA-Accent@acumen2.net
DESE Program: (617)-275-2684 and MA-DESE@acumen2.net

Use the link below to schedule a virtual or in-person appointment with your Acumen Agent. Acumen MA State Agent Bookings Page

Acumen also has a team of dedicated customer service representatives who are available to assist MA DDS Self-Direction participants 24/7. Please complete the contact us form or call (866) 427-1739.

Employer Forms

MA DDS Role of the Authorized Representative MA Provider Termination Form MA Participant/Employer Change of Information Form MA Pay Selection and Direct Deposit Form MA Cost to Me MA EVV Methods and Approval Guide MA Monthly Account Statement Retrieval Guide Form W-9 MA DDS Payroll Schedule 2026-2027

Direct Care Provider Forms

MA Pay Selection and Direct Deposit Form MA Provider Change of Information W-4 Tax Form M-4 Tax Form Form W-9 MA Difficulty or Care Form MA DDS Incident Reporting & DPPC MA DDS Worker’s Compensation MA PFML Benefits Guide MA Earned Sick Time Benefits Guide

Massachusetts

Autism Waiver Program (AWP)

Employer Forms

Direct Care Provider Forms

Vendor Forms

Department of Elementary and Secondary Education (DESE)

Employer Forms

Direct Care Provider Forms

Vendor Forms

Participant Directed Program (PDP)

Employer Forms

Direct Care Provider Forms

Vendor Forms

Accent

Employer Forms

Direct Care Provider Forms