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Massachusetts

DCI Portal

Training Information

When you enroll with Acumen, you will receive a dedicated support known as an “Acumen Agent”. Your Massachusetts’ based Acumen Agent will be your direct point of contact throughout your time in the program.

Use the link below to schedule a virtual or in-person appointment with your Acumen Agent.
Acumen MA State Agent Bookings Page

Acumen also has a team of dedicated customer service representatives who are available to assist MA DDS Self-Direction participants 24/7. Please complete the contact us form or call (866) 427-1739.

View Provider Directory

Employer Forms

MA Provider Termination Form MA Participant/Employer Change of Information Form MA Pay Selection and Direct Deposit Form MA Cost to Me MA Provider Outreach Flyer MA Timesheet Submission Methods and Approval MA Monthly Account Statement Retrieval Guide

Direct Care Provider Forms

MA Pay Selection and Direct Deposit Form MA Provider Change of Information W-4 Tax Form M-4 Tax Form Form W-9 MA Difficulty or Care Form MA DDS Training Flyers MA DDS Incident Reporting & DCF Filing MA DDS Incident Reporting & DPPC MA DDS Worker’s Compensation MA Employee Mobile App Quickstart Guide MA PFML Benefits Guide

Vendor Forms

MA Provider Change of Information MA Vendor EFT Form – Direct Deposit Form W-9 MA DDS Payroll Schedule 2026-2027

Employer Forms

MA Provider Termination Form MA Participant/Employer Change of Information Form MA Pay Selection and Direct Deposit Form MA Cost to Me MA Timesheet Submission Methods and Approval MA Monthly Account Statement Retrieval Guide

Direct Care Provider Forms

MA Pay Selection and Direct Deposit Form MA Provider Change of Information W-4 Tax Form M-4 Tax Form Form W-9 MA Difficulty or Care Form MA DDS Incident Reporting & DPPC MA DDS Worker’s Compensation MA PFML Benefits Guide

Vendor Forms

MA Provider Change of Information MA Vendor EFT Form – Direct Deposit Form W-9

Employer Forms

MA DDS Role of the Employer of Record MA DDS Role of the Authorized Representative MA Provider Termination Form MA Participant/Employer Change of Information Form MA Pay Selection and Direct Deposit Form MA Cost to Me MA Participant/Employer Enrollment Packet Sample MA Timesheet Submission Methods and Approval MA Monthly Account Statement Retrieval Guide

Direct Care Provider Forms

MA Pay Selection and Direct Deposit Form MA Provider Change of Information W-4 Tax Form M-4 Tax Form Form W-9 MA Difficulty or Care Form MA DDS Incident Reporting & DPPC MA DDS Worker’s Compensation MA PFML Benefits Guide

Vendor Forms

MA Provider Change of Information MA Vendor EFT Form – Direct Deposit Form W-9

Employer Forms

MA DDS Role of the Authorized Representative MA Provider Termination Form MA Participant/Employer Change of Information Form MA Pay Selection and Direct Deposit Form MA Cost to Me MA EVV Methods and Approval Guide MA Monthly Account Statement Retrieval Guide

Direct Care Provider Forms

MA Pay Selection and Direct Deposit Form MA Provider Change of Information W-4 Tax Form M-4 Tax Form Form W-9 MA Difficulty or Care Form MA DDS Incident Reporting & DPPC MA DDS Worker’s Compensation MA PFML Benefits Guide MA Earned Sick Time Benefits Guide