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Information for Direct Care Employees

Employees are one of the most important elements of a participant’s Plan of Care, as they provide the assistance that allows participants to stay in their homes. Acumen Fiscal Agent is here to help the participant successfully manage their caregiver services so that both the participant and employee are happy within their work relationship. For more information contact Acumen at (877) 211-3738. We provide fiscal agent services throughout the U.S.

Personal care attendant

Acumen Services for Direct Care Employees

  • Electronic Visit Verification (EVV). Caregivers who provide home care assistance to participants are required by the 21st Century Cures Act to track care provider visits. At Acumen we use Direct Care Innovations’ EVV app, which allows employees to accurately track travel and shift time. This highly configurable app includes many other convenient features.
  • Payroll. Acumen is in charge of payroll and will make sure employees are paid accurately and on time. At the end of the year, Acumen prepares and provides the employee’s W-2.
  • Notifications. Direct Care Innovations, the software system Acumen uses, provides alerts to the employee when a certification renewal is coming due. This allows employees to continue working without interruptions to their work or pay due to certification lapses.

Helping thousands of people lead more independent lives since 1995.

Additional Resources

  • Documents & Information. Find W2 information plus an extensive listing of resources for our industry.
  • Education. Confused by our industry terminology? Peruse this helpful list of definitions.
  • FAQs. Find all our most-asked questions in one place.
Personal home care assistance

Why Choose Us

  • One of the largest, most experienced fiscal management entities in the U.S.
  • We prioritize service above self and always work to exceed expectations.
  • Service support based on in-depth understanding of each type of disability.
  • We provide an individualized and personal level of service, through an agent-based model that is tailored to each participant’s needs.
  • National company with a local presence.
  • State-of-the-art technology, provided through Direct Care Innovation, that meets state and federal requirements including Electronic Visit Verification.

Frequently Asked Questions

Work with Acumen

Direct care employees need to be organized and on schedule. Having the right tools at your disposal will allow you to spend more time caring and providing supports to the participant. Contact us today at (877) 211-3738 for more information.

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