We recognize that times of transition can be difficult. We are grateful for your understanding and are committed to responding to every inquiry we receive, as quickly as we are able. You are welcome to contact us through our contact form or call (866) 427-1739 or fax (866) 499-3077.
Support
When you enroll with Acumen, you will receive a dedicated support known as an “Acumen Agent”. Your Massachusetts’ based Acumen Agent will be your direct point of contact throughout your time in the program.
In addition to your Agent, receive support through our call center that is available 24 hours a day, seven days a week!
Please visit our dedicated training site to explore a range of on-demand trainings.
View Provider Directory
MA Provider Termination Form
MA Participant/Employer Change of Information Form
MA Pay Selection and Direct Deposit Form
MA Provider Outreach Flyer
MA Timesheet Submission Methods and Approval
MA Monthly Account Statement Retrieval Guide
MA Pay Selection and Direct Deposit Form
MA Provider Change of Information
W-4 Tax Form
M-4 Tax Form
Form W-9
MA Difficulty or Care Form
MA DDS Training Flyers
MA DDS Incident Reporting & DCF Filing
MA DDS Incident Reporting & DPPC
MA DDS Worker’s Compensation
MA Employee Mobile App Quickstart Guide
MA PFML Benefits Guide
MA Provider Change of Information
MA Vendor EFT Form – Direct Deposit
Form W-9
MA Provider Termination Form
MA Participant/Employer Change of Information Form
MA Pay Selection and Direct Deposit Form
MA Timesheet Submission Methods and Approval
MA Monthly Account Statement Retrieval Guide
MA Pay Selection and Direct Deposit Form
MA Provider Change of Information
W-4 Tax Form
M-4 Tax Form
Form W-9
MA Difficulty or Care Form
MA DDS Incident Reporting & DPPC
MA DDS Worker’s Compensation
MA PFML Benefits Guide
MA Provider Change of Information
MA Vendor EFT Form – Direct Deposit
Form W-9
MA DDS Role of the Employer of Record
MA DDS Role of the Authorized Representative
MA Provider Termination Form
MA Participant/Employer Change of Information Form
MA Pay Selection and Direct Deposit Form
MA Participant/Employer Enrollment Packet Sample
MA Timesheet Submission Methods and Approval
MA Monthly Account Statement Retrieval Guide
MA Pay Selection and Direct Deposit Form
MA Provider Change of Information
W-4 Tax Form
M-4 Tax Form
Form W-9
MA Difficulty or Care Form
MA DDS Incident Reporting & DPPC
MA DDS Worker’s Compensation
MA PFML Benefits Guide
MA Provider Change of Information
MA Vendor EFT Form – Direct Deposit
Form W-9
MA DDS Role of the Authorized Representative
MA Provider Termination Form
MA Participant/Employer Change of Information Form
MA Pay Selection and Direct Deposit Form
MA Cost to Me
MA EVV Methods and Approval Guide
MA Monthly Account Statement Retrieval Guide
MA Pay Selection and Direct Deposit Form
MA Provider Change of Information
W-4 Tax Form
M-4 Tax Form
Form W-9
MA Difficulty or Care Form
MA DDS Incident Reporting & DPPC
MA DDS Worker’s Compensation
MA PFML Benefits Guide
MA Earned Sick Time Benefits Guide