Welcome to Acumen!

Acumen has been working with self-directed programs similar to yours for over 25 years in 20 different States. We look forward to working with you in the great State of Missouri.
Please continue to revisit this page for updated information.


**Please check junk and spam folders for communications from Acumen**

For W-2 Information, please click HERE

What Can You Expect?

We know that change is hard and that transitions can be stressful for families. We are working with the Division of Developmental Disabilities and PPL to transition the majority of you and your employees’ documents and information. However, there will be some paperwork and information we will still need from you and your employees.

Acumen will reach out to you via phone, mail or email over the coming months with more information. Watch for this communication and please respond promptly to avoid payment delays.

CLICK HERE FOR Spring 2022 Newsletter


The payment schedule you and your employees are used to with PPL will remain the same with Acumen. Your employees will continue to receive their pay from PPL through the March 26, 2021 pay date.

As of January 1, 2021, Electronic Visit Verification (EVV) will be required for all time submissions for those participating in Medicaid funded programs. These changes are mandated by the federal government and the state of Missouri. Acumen offers a mobile app and phone in option to submit hours worked. As long as you use Acumen’s systems to manage time, you will be in compliance. There is also a web portal the employer will use for reviewing, approving/rejecting time and any adjustments. The web portal is also where employers will submit monthly summaries.

Please continue to check back here for more updates and contact us with any additional questions you have.

Contact Us

Toll free: 866-414-2541

Fax: 866-496-4577

Email: customerservice@acumen2.net

Welcome again to Acumen!