This primarily affects users whose computers are running on the Windows 8 operating system. You may also be affected if you have upgraded your browser to IE10. If you are using IE10 and unable to access
Web Time Entry, consider installing one of the following free browsers which are compatible with our system:
Google Chrome: www.google.com/chrome
Mozilla Firefox: www.mozilla.org/firefox
If you are running Windows 7 or an earlier operating system that you upgraded to IE10, you may choose instead to uninstall IE10. This should restore your default browser to the version you were using prior to the upgrade. If you need help with this process, please visit support.microsoft.com/. If you recently purchased Windows 8, the store where you made your purchase may be able to provide you with further assistance.Web Time Entry To view more information about Web Time Entry, click the links below.
Please select one of the following topics for information on Web Time Entry. If you have any questions, please feel free to contact us.
Web Time Entry is currently available in the following states/programs:
To learn more about Web Time Entry, please contact us.
To learn at your own pace, click here for step-by-step instructions.
To participate in a live webinar with an Acumen representative, or to have an Acumen Customer Service Representative help you register, please contact us.
Issue: Acumen did not receive my fax due to faxing errors.
How Web Time Entry Helps: As soon as you click the Approved button, Acumen receives the entry.
Issue: I filled out my timesheet incorrectly, now I have to resubmit it.
How Web Time Entry Helps: The system ensures that you only select service codes for which you are eligible. You are required to select AM or PM. The system totals the number of hours submitted, so you don't have to keep track of the time worked. Participant and employee names are available from a drop-down list so you don't have to worry about filling in names or ID numbers.
Issue: An employee was not paid because the employee is not Active.
How Web Time Entry Helps: The system helps you track your employees enrollment status, and you can view as soon as your employee is active.
Issue: My schedule doesn't allow me to call Acumen during regular business hours, but I want to know if my employee's enrollment paper work has been processed.
How Web Time Entry Helps: Our policy is that we have three business days to process all documents received. If you use Web Time Entry, you can see when they have been processed and what documents are still pending.
Issue: I need to know if my employee's rate sheet has been processed.
How Web Time Entry Helps: Web Time Entry allows you to see if we've processed your employees' rate sheet, as well as a history of rates.
Issue: I did not receive a statement in enough time for me to be able to schedule the next two weeks of my service.
How Web Time Entry Helps: With Web Time Entry you have the ability to run reports that show your most recent account transaction, approved services and budget balances. We typically cut checks two to three days before the paydate. Instead of waiting on the mail, you can access your reports two to three days before the paydate and view your employees payroll information.
Issue: I'm not sure if or when my employee will be paid.
How Web Time Entry Helps: On this site you have the ability to run reports that show your most recent account transaction, approved services and budget balances. We typically cut checks two to three days before the paydate. Instead of waiting on the mail, you can access your reports two to three days before the paydate and view your employees payroll information.
Issue: My employee's check was sent to the wrong address because their information was not updated by the time the check was mailed.
How Web Time Entry Helps: Web Time Entry allows employers and employees to change their own information on our Web Time Entry site. As oon as you click Save, our database is updated with the new information.
Issue: My support coordinator/case manager was going to change my budget and I need to know if the changes we talked about were processed by Acumen.
How Web Time Entry Helps: Web Time Entry allows you to run up to the minute reports that show your most recent account transaction, approved services, and budget balances.