Questions & Assistance
Acumen Fiscal Agent has a team of dedicated customer service representatives who are answering calls from OK Self-Direction participants. This toll-free number is 877-594-0966. Please call if you have any questions or need assistance with enrollment documents, clocking in, or have general questions.VDC Contract
Oklahoma Office
As of 4/7/26, Acumen will officially have two office locations in OK.
*BOTH OFFICES HAVE TWO WALK-IN DAYS FOR THE PUBLIC EACH WEEK*
CDPASS & SDP (aka MEDICALLY FRAGILE) PROGRAM WALK IN DAYS ARE ON TUESDAYS FROM 9AM - 4PM
DDS (INCLUDES IHSW-ASD, IHSW-CSD & CW) PROGRAM WALK IN DAY IS THURSDAY 9AM - 4PM
Information for Tulsa Residents:
Acumen Fiscal Agent
4867 S Sheridan Suite 711
Tulsa, OK 74145
The Tulsa office is open by appointment only Mon, Wed, Friday. If you need in-person assistance, please reach out to schedule an appointment with your agent.
On Tuesdays in Tulsa, our CDPASS and SDP Programs host a Walk-In Day (no appointment needed) from 9 am - 4 pm.
On Thursdays in Tulsa, our DDS Program hosts a Walk-In Day (no appointment needed) from 9 am - 4 pm.
Information for OKC Residents:
*Please use the Tulsa address for your mailing requests
Office Location: HQ Building Acumen Fiscal Agent
100 NE 5th Suite
Oklahoma City, OK 73104
The OKC office is open by appointment only Mon, Wed, Thurs & Friday. If you need in-person assistance, please reach out to schedule an appointment with your agent.
On Tuesdays in OKC, our CDPASS, SDP & DDS Programs host a Walk-In Day (no appointment needed) from 9am - 4pm.